American Society for Clinical Pathology (ASCP) Histotechnician Certification Practice Exam

When collecting blood from adolescents, what is the proper approach for the phlebotomist?

1. Ignore their questions to maintain professionalism

2. Answer all questions the adolescent might ask

3. Encourage them to ask a parent any questions

4. Provide minimal information to ensure a quick process

The correct answer is: Answer all questions the adolescent might ask

When collecting blood from adolescents, the best approach is to answer all questions the adolescent might ask. This response is grounded in several important principles of effective communication and patient care. Firstly, adolescents are at a stage of development where they are developing their independence and are often curious about medical procedures. Answering their questions not only helps to alleviate anxiety but also fosters a sense of trust and respect. This open dialogue can make the experience more comfortable for them, encouraging cooperation during the procedure. Furthermore, providing clear and thorough information empowers adolescents to take an active role in their healthcare. This education is essential because it can lead to better understanding and compliance with medical procedures in the future. When adolescents feel informed and validated through their inquiries, it can significantly enhance their overall experience and perception of healthcare professionals. In contrast, minimizing communication or ignoring questions can lead to increased anxiety and a sense of alienation from the healthcare process, which may negatively affect their willingness to seek care in the future. Encouraging them to ask a parent questions could limit their ability to engage directly with the healthcare provider, which is not beneficial in promoting autonomy. Thus, fostering an environment where all questions are welcomed aligns with the best practices for both pediatric and adolescent patient care.